Better than Target, not as good as Amazon
Wells Fargo retail analyst Matt Nemer put several leading retailers to the test this week with an innovative approach to research. According to Barron’s, he went on a $5,000 shopping spree on the websites of some of the largest Internet-only and traditional retailers. He said Amazon.com offered the best shopping experience, and he rated the retailer at outperform. Walmart.com, was said to have higher prices than Amazon’s, but had strong customer service and didn’t showed up as well in searches. Target.com meanwhile, had questionable customer service and the company didn’t show up well in searches.
According to Barron’s, the experience left Nemer “pleasantly surprised Walmart.com is making strides” online. He initiated coverage on Walmart at market perform, writing that the company’s multichannel selling strength is tempered by its lower return international investments and increasing competition from dollar stores. Nemer characterized the Target.com online experience as poor.