LLBean.com gets top marks on customer service
LLBean.com provided the highest-rated customer service of all major online retailers during the month of November 2013, according to the Stella Monthly Ranking from the StellaService customer service analysis firm.
L.L. Bean was ranked number one for overall customer service and also in the email customer service area.
SierraTradingPost.com took top honors for phone customer service, Sears.com had the highest ranked shipping customer service and Bloomingdales.com has the best returns customer service.
Five retailers maintained their spots in the top 10: LLBean.com, RalphLauren.com, JCrew.com, Shopbop.com and Net-A-Porter.com. Meanwhile, SierraTradingPost.com, Zappos.com, ToryBurch.com, BrooksBrothers.com and SaksFifthAvenue.com improved to join the top 10.
“LLBean.com is always a strong performer in our evaluations, but they are particularly impressive around the holidays,” said Kevon Hills, StellaService director of research. “Their well-trained seasonal employees are among the best in retail.”