Pep Boys names head of store operations
PHILADELPHIA — The Pep Boys – Manny, Moe & Jack has appointed Chris Adams as SVP store operations.
Since 2010, Adams has served as COO of CarGroup Holdings LLC d/b/a webuyanycar.com, where he was responsible for launching the U.S. operations of the successful U.K.-based car-buying service. Adams began his career at Enterprise Rent-A-Car, where he progressed from a management trainee to becoming one of the executives selected to open up and lead Enterprise’s U.K. operations. In between his tenures at Enterprise and CarGroup Holdings, he served as COO of The BabyPlus Company, a manufacturer and distributor of a prenatal education system, and Holland Partners, a developer and manager of multifamily communities.
Mike Odell, president and CEO, said, “Chris has a proven track record of delivering world-class customer service, having cut his teeth rising up through the ranks of Enterprise Rent-A-Car. He will be responsible for leading a cultural change in our stores from transactional- to relationship-based customer service. Chris is very well-rounded and uniquely qualified to lead our associates and set the tone for delivering great customer experiences across all Pep Boys locations.”