RedPrairie helps Foot Locker boost customer service
ATLANTA — Foot Locker has rolled out retail technology provider RedPrairie's Enterprise Work force Management (EWFM) solution at approximately 2,700 retail stores throughout North America. Foot Locker, which operates retail brands Foot Locker, Lady Foot Locker, Kids Foot Locker, Footaction, CCS, and Champs Sports, partnered with RedPrairie to help enable store associates to offer exceptional, highly interactive customer service.
“At Foot Locker, we realize that the passion, knowledge, and performance of our store associates is a tremendous asset for our customers,” said Dick Johnson, EVP and COO at Foot Locker Inc. “We felt that RedPrairie’s work force management solution was the most intuitive, robust and scalable resource available to help us achieve our vision of being the leading global retailer of athletically-inspired shoes and apparel."
Foot Locker’s deployment of RedPrairie EWFM began as a 21-store pilot that was completed in April. The solution was then deployed at all remaining North American locations between April and July.