Only two-thirds of Americans are all or almost finished with their holiday shopping as of Dec. 23. Of the 24 retailers surveyed by America’s Research Group and Inmar, only three retained 70% or more of their customer base, with Walmart topping the list at 88.1%, followed closely by Dollar Tree at 80.4%, and Target at 72.1%.
Groupon is offering last-minute holiday shoppers Grouponvelope and a digital gift voucher. With these new options, Groupon lets local merchants who do not have a gift card program reach customers who are looking for last-minute holiday gift ideas.
Against the backdrop of the most digital Christmas ever a new study from technology research firm EKN shows that most retailers don’t believe they are spending enough on the Internet, mobile, business intelligence and analytics.
Consumers who need to adjust the setting on their Crock-Pot or Mr. Coffee will be able to do so without ever setting foot in the kitchen thanks to new innovations Jarden Consumer Solutions is bringing to market in 2014.
LLBean.com provided the highest-rated customer service of all major online retailers during the month of November 2013, according to the Stella Monthly Ranking from the StellaService customer service analysis firm.