Opinion

03/10/2014 - 16:32

With Amazon’s customer retention rate hovering north of 90%, customer loyalty initiatives are understandably at the top of every retail CMO’s to-do list.

03/10/2014 - 11:39

The buzz and hype surrounding 3D printing can make it hard to separate fact from fiction, but one thing is for sure: 3D printing has the potential to transform shopper expectations and retail supply chains.

02/21/2014 - 15:31

“Ongoing investigation.” “Forensics and law enforcement continue to investigate.” For now, it is a bit too early to write the “Lessons Learned” piece about the Target/Neiman Marcus/Michaels data breach incident. But there are a few things that were known before these latest payment card/database breaches occurred and should be put into context in light of what we are currently investigating.

02/18/2014 - 10:54

With approximately 1.5 billion smartphones currently in use today, it is safe to say mobile is radically changing consumer retail behavior. To maximize in-store sales opportunities and minimize hurdles to purchase, retailers must change their approach to reach a new generation of customers steeped in a mobile lifestyle.

02/11/2014 - 16:20

Counterfeiting and brand theft are crimes that have been given unlimited new life and opportunity online — they affect all industries and all major brands on a global scale. Recently the watchdog agency Business Action to Stop Counterfeiting and Piracy (BASCAP) put a $1 trillion annual figure on global losses from counterfeiting and piracy, with 2.5 million jobs put at risk.

02/10/2014 - 15:51

Omnichannel is omnipresent in conversations throughout our industry. I heard the term — and the angst, confusion, tests and even some initial successes around it — again and again at NRF’s 2014 BIG Show.

02/06/2014 - 15:31

As if the retail industry weren’t challenging enough, those operating stores in California are facing a growing number of lawsuits related to an operational consideration known as suitable seating.

02/03/2014 - 12:53

Our industry has talked so much about omnichannel that it seems only the “aha” gets our attention anymore. Here’s the problem: Our talk is well ahead of our ability to execute. And execution is what matters.

01/31/2014 - 14:11

When it comes to meeting consumer expectations, the stakes for retailers have never been higher. Digital age consumers are more discerning, have high expectations for the quality of product information and use technology in a variety of ways to make educated purchasing decisions.

01/17/2014 - 17:34

As the holiday dust clears and we settle into a new year, it’s only fitting that retailers take a moment to reflect on successes of 2013 and identify opportunities for 2014. How can we be more efficient this year? Can we waste less while producing more? Where can we make simple adjustments that add up to big bottom line savings?