Opinion

08/19/2013 - 15:39

I recently had the chance to observe and talk with some tweens and teens about their smartphone use. You guessed it: it’s first and foremost about communicating with their friends and, yes, even with parents and other family members. Shopping runs a good second. Anyone targeting this particular age group must think of communication as a “use case” for smartphones.

08/15/2013 - 11:13

What a difference 30, 20 or even 10 years make when it comes to consumer behavior. Thirty years ago, “24x7 shopping” meant mail-order catalogs. Smartphones, tablets and social media were barely part of the discussion 10 years ago. While observers attribute the rapid pace of change to technological advances, biology may play an equally important role.

08/12/2013 - 12:42

The retail world is seeing significant shifts in consumer expectations and behaviors. Today’s online shoppers have higher expectations than ever before.

08/02/2013 - 14:28

Staying on top of emerging supply chain trends is critical in today’s global marketplace. Understanding current trends enables us to stay relevant, remain competitive and manage our businesses proactively, rather than reactively.

07/19/2013 - 14:30

Product safety data sheets don’t get a lot of love in the retail industry, but major changes are underway that will make this formerly mundane document the cornerstone of numerous best practices.

07/03/2013 - 18:19

Every week, retailers unleash significant advertising and promotion efforts in the perpetual competition to engage shoppers, drive trips and grow sales.

06/13/2013 - 13:54

The retail industry is one sector where cash remains king and will continue to be ubiquitous for years to come. Yet despite this, the domain of cash management still remains a major challenge for retailers with cash being expensive to process and secure.

05/27/2013 - 11:47

As of this writing, the first of hundreds of new gTLDs — the suffixes to the right of the dot in domain names — have begun to be approved for release on the Internet. In an international move that hasn’t been widely publicized in the U.S., ICANN has been sifting through some 2,000 applications for new domain name suffixes, alternatives to the dozen or so we’ve all become familiar with, such as .com, .net and .gov.

05/17/2013 - 14:00

Online and mobile marketing have turned the retail supply chain upside-down. Gone are the days of moving volumes of product in efficient, bulk moves to stores across the world. Today, smaller shipments rule the supply chain, delivering — literally — on brand promises to ensure receipt of single, customized packages under same-day or next-day delivery.

05/01/2013 - 13:12

In the 18 months since I joined the National Retail Federation, I’ve been struck repeatedly by how rapidly our industry continues to evolve. As we all know, retail has always changed and adapted . . .