Online and mobile marketing have turned the retail supply chain upside-down. Gone are the days of moving volumes of product in efficient, bulk moves to stores across the world. Today, smaller shipments rule the supply chain, delivering — literally — on brand promises to ensure receipt of single, customized packages under same-day or next-day delivery.
Nordstrom reported its first quarter net income fell a greater-than-expected 3%, hurt by weak demand for spring merchandise and softer performance in the Northeast and Midwest. The company also lowered its full-year sales forecast.
Kohl’s plans to leverage cloud technology so it can focus on core business and meet peak seasonal demands. To that end, the company has entered into a long-term, multi-year contract to migrate its contact center to the Interactive Intelligence Communications-as-a-Service solution.
ECRM compared retail circular advertising in April 2012 vs. April 2013 and noticed some common overall trends across top retail chains. While looking at the data, the biggest change from April 2012 to April 2013 came from Lowe’s Home Improvement.