Content about ANN ARBOR

February 26, 2013

Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index. In fact, it’s at an all time high, up 0.7% to 76.6 in 2012 on ACSI’s 100-point scale.

ANN ARBOR, Mich. -- Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index. In fact, it’s at an all time high, up 0.7% to 76.6 in 2012 on ACSI’s 100-point scale. And once again, Publix is on top, outperforming all other retailers (physical and pure online players) with a score of 86.

February 12, 2013

In a survey of more than 6,200 consumers collected during the peak holiday shopping season between Thanksgiving and Christmas, Amazon scored highest among 25 of the top mobile commerce companies in terms of customer satisfaction, according to a report released Tuesday by ForeSee.

ANN ARBOR, Mich. — In a survey of more than 6,200 consumers collected during the peak holiday shopping season between Thanksgiving and Christmas, Amazon scored highest among 25 of the top mobile commerce companies in terms of customer satisfaction, according to a report released Tuesday by ForeSee. 

January 18, 2013

Luxury shoppers are more likely to use mobile channels when shopping but are slightly less satisfied with e-commerce overall, according to the Luxury E-Retail Satisfaction Index released by customer experience analytics firm ForeSee.

ANN ARBOR, Mich. — Luxury shoppers are more likely to use mobile channels when shopping but are slightly less satisfied with e-commerce overall, according to the Luxury E-Retail Satisfaction Index released by customer experience analytics firm ForeSee. Luxury brands have an aggregate score of 77 on the study's 100-point scale, falling just short of the average score of the top 100 online retailers overall (78).

May 10, 2012

Though 79 is just one point shy of what ForeSee considers a superior score on its annual top 100 online retailers for customer satisfaction list, Target should still be concerned as it was three points behind rival Walmart, and three points does make a difference.

ANN ARBOR, Mich.  — Walmart has put a considerable amount of time an effort into its digital business, and that appears to have been well worth it as the company achieved an 82, from a prior-year score of 79, on ForeSee's 2012 rating of Internet retailers. Achieving an 82 is impressive, as a score of 80 is the minimim needed to be considered "superior." The survey scored all retailers on the list out of a 100.

February 21, 2012

ANN ARBOR, Mich. — Publix Super Markets and Nordstrom are the highest ranked bricks-and-mortar retailers in a report released Tuesday by the American Customer Satisfaction Index (ACSI). While supermarkets overall are up 1.3% to 76, Publix remains the grocer to beat, with a score of 84.

The best of the best among all retailers — traditional or online — is Amazon, with a score of 86, followed by online retailer Newegg at 85. Next in line are two more websites: Overstock at 83 and eBay at 81.

June 10, 2011

Borders Group said that it is faced with closing dozens of its best-performing stores due to a requirement of its bankruptcy financing if their landlords don't agree to extend a lease-negotiation period.

ANN ARBOR, Mich. -- Borders Group said that it is faced with closing dozens of its best-performing stores due to a requirement of its bankruptcy financing if their landlords don't agree to extend a lease-negotiation period.

Borders, which filed for bankruptcy protection in February, has extension agreements for 365 stores. But the book seller said in a court filing Thursday that it is still negotiating extensions for 51 stores, many of which are among its top-selling stores, including one near Penn Station in New York.

May 23, 2011

By now most consumers are at least somewhat familiar with the e-reader, namely Amazon's Kindle and Barnes & Noble's Nook, but there's another e-reader on the market and Borders is banking on the device to help boost its business.

ANN ARBOR, Mich.  — By now most consumers are at least somewhat familiar with the e-reader, namely Amazon's Kindle and Barnes & Noble's Nook, but there's another e-reader on the market and Borders is banking on the device to help boost its business.

February 15, 2011

The American Customer Satisfaction Index has dropped just 0.1% from the previous quarter to 75.9 on the ACSI's 100-point scale, indicating that customers satisfaction remains strong, the ACSI reported.

ANN ARBOR, Mich. -- The American Customer Satisfaction Index has dropped just 0.1% from the previous quarter to 75.9 on the ACSI's 100-point scale, indicating that customers satisfaction remains strong, the ACSI reported.

January 26, 2011

Borders Group said Monday that it is selling its kiosk business Day by Day Calendar Co. for an undisclosed sum.

ANN ARBOR, Mich. -- Borders Group said Monday that it is selling its kiosk business Day by Day Calendar Co. for an undisclosed sum.

The sale involves 420 kiosk retail outlets, which will be purchased by Calendar Holdings LLC, based in Texas.

According to the Detroit News, the sale could provide Borders with cash while the company works with creditors to restructure its debt.

December 11, 2010

ANN ARBOR, Mich. - Borders Group reported that sales for the third quarter were $470.9 million, which is a decrease of 17.6% from the same period a year ago. On a comparable-store sales basis, sales declined 12.6%, driven primarily by the adult trade category, according to the company. Sales were also negatively impacted by Borders.com, which saw a third quarter decrease of 8.6% over the prior year to $12.5 million.

ANN ARBOR, Mich. - Borders Group reported that sales for the third quarter were $470.9 million, which is a decrease of 17.6% from the same period a year ago. On a comparable-store sales basis, sales declined 12.6%, driven primarily by the adult trade category, according to the company. Sales were also negatively impacted by Borders.com, which saw a third quarter decrease of 8.6% over the prior year to $12.5 million.

November 23, 2010

Borders announced that Borders Rewards loyalty program members will be able to use a 50%...

November 21, 2010

Borders has announced its participation in Google's Local Availability feature, a national service that provides...

November 14, 2010

Borders announced an all new Borders.com featuring discounts on the 100,000 bestselling titles, multiple free...

November 10, 2010

Borders announced that it has participating in ShopRunner's new online shopping program designed to offer...

November 4, 2010

Borders announced it's expanding its focus on kids with a slate of enriching events, new...

October 31, 2010

Borders Group announced the launch of a new customer commitment program ......

October 14, 2010

In an effort to help independent authors get published, Borders has announced a partnership with...

October 4, 2010

ANN ARBOR, Mich. - Borders Group announced that it is welcoming back Kathryn Popoff as VP merchandising, overseeing the promotion and merchandising of adult trade and bargain books.

ANN ARBOR, Mich. - Borders Group announced that it is welcoming back Kathryn Popoff as VP merchandising, overseeing the promotion and merchandising of adult trade and bargain books. An 18-year retail industry veteran, she joined Borders Group in 2002 as director of multimedia. She was named director merchandising for adult trade books in 2004, and was promoted in 2007 to VP merchandising, a post she held until Nov. 2009.

October 3, 2010

Borders announced that it is celebrating educators with Educator Appreciation Week (Oct. 6 to 10)...

October 3, 2010

Borders Group announced that it is welcoming back Kathryn Popoff as VP merchandising, overseeing the...

September 30, 2010

Borders announced that it is teaming up with Susan G. Komen for the Cure...

September 29, 2010

ANN ARBOR, Mich. - Borders Group announced it will open 25 seasonal Borders Express stores nationwide to serve customers during the holiday season. The stores are expected to officially open Oct. 25 and will operate through Jan. 31.

ANN ARBOR, Mich. - Borders Group announced it will open 25 seasonal Borders Express stores nationwide to serve customers during the holiday season. The stores are expected to officially open Oct. 25 and will operate through Jan. 31.

Averaging about 2,500 sq. ft., each store will carry top titles and big new releases, Halloween  and holiday-themed items, a selection of kids books, plush and toys as well as an assortment of e-readers and related accessories, the company reported.  

September 28, 2010

Borders announced the addition of the new Kobo Wireless e-reader to its digital assortment that...

September 27, 2010

Borders Group announced it will open 25 seasonal Borders Express stores nationwide to serve customers...

September 6, 2010

Borders announced that it has lowered the price on its Kobo and Aluratek "Libre" e-reader...