Content about Amazon.com

FRAMINGHAM, Mass. — Staples has appointed Faisal Masud as its new EVP of global e-commerce. In the newly created role, Masud will be responsible for leading online and digital growth. He will report to Demos Parneros, president of North American stores and online for Staples.

In the 18 months since I joined the National Retail Federation, I’ve been struck repeatedly by how rapidly our industry continues to evolve. As we all know, retail has always changed and adapted — and in just the past 20 years we’ve advanced from then-radical game changer Amazon.com to more recent models like Hointer, which boasts what amounts to online shopping in a store. 

NEW YORK — Walmart's e-commerce division is following Amazon's lead by starting programs to allow customers to order items online and then pick them up from lockers stationed at brick-and-mortar retailers.

Amazon has been running such a program for a couple of years in a few major cities, including installing the lockers at Rite Aid stores in cities like New York. The lockers allow customers to select a locker location for delivery and then retrieve ordered items automatically using a six-digit code.

SEATTLE -- Amazon.com went back to its roots as bookseller last week with the announcement that it would acquire social site Goodreads, an online book recommendation community that has more than 16 millions around the globe. The financial terms of the deal were not disclosed.

With 4,000 U.S. stores serving as product depots, same day delivery holds great potential for a retailer with an unrivaled retail footprint, assuming a strategy can be developed to profitably unlock the opportunity.

Walmart has experimented with same day delivery on the west coast where order are fulfilled from stores and a broader rollout of the service would seem inevitable at some point in the future given online shoppers desire for immediate gratification.

Sixty percent of retailers with at least two years of negative comps turn them positive.

Here’s how. 

Two years of deep same-store sales declines can easily feel like a death sentence for most retailers. However, the data suggests it is indeed far from that. 

We analyzed all specialty retailers with sufficient public data over the last 20 years—nearly 70 retailers—and found that the majority of retailers who substantially underperformed the market ended up turning their comps positive in relatively short order. 

WABAN, Mass. — Survey results released Wednesday by Temkin Group revealed that Publix and Trader Joe’s ranked the highest among 246 companies in terms of customer experience.

The 2013 Temkin Experience Ratings, which polled 10,000 U.S. consumers, were dominated by grocery chains and food purveyors. After Publix and Trader Joe’s was Aldi, and rounding out the top 12 were Chick-fil-A, Amazon.com, Sam's Club, H.E.B., Dunkin' Donuts, Save-a-Lot, Sonic Drive-In, Little Caeser's and Ace Hardware.

SEATTLE — Amazon.com has launched the Entertainment Collectibles Store (amazon.com/entertainmentcollectibles) which offers more than 350,000 unique and rare collectibles, including memorabilia from Academy Award and Grammy winning artists and honorees. 

Amazon customers can browse collectibles by item type, entertainment type, autographed, price and year to find everything from classic photographs and original manuscripts to signed artist contracts and autographed movie posters.

NEW YORK and SEATTLE -- Amazon.com has expanded its content licensing agreement with CBS Corp. to bring classic series and hit TV shows from CBS Television Distribution and Showtime Networks to Amazon’s Prime Instant Video service, extending the already vast catalog of CBS content available for Prime members to instantly stream, and enjoy at no additional cost.

Traffic trends at Walmart and other major retailers declined in December even though e-commerce sales set new records in the fourth quarter and throughout 2012.

On Thursday the unthinkable happened, customers who wanted to do a bit of shopping on Amazon.com were met with an error message as the e-commerce site was down for nearly an hour. 

SEATTLE — Amazon.com reported that net sales increased 22% to $21.27 billion in the fourth quarter, compared with $17.43 billion in fourth quarter 2011. 

Net income decreased 45% to $97 million in the fourth quarter, or 21 cents per diluted share, compared with $177 million, or 38 cents per diluted share, in fourth quarter 2011.