Content about Chief Customer Officer

May 22, 2013
Kohl’s adds Starbucks’ Gass to branding team

Kohl’s has appointed Starbucks executive Michelle Gass to the newly created position of chief customer officer. She will report directly to Kohl’s chairman, president and CEO Kevin Mansell.

MENOMONEE FALLS, Wis. — Kohl’s has appointed Starbucks executive Michelle Gass to the newly created position of chief customer officer. She will report directly to Kohl’s chairman, president and CEO Kevin Mansell.

Gass, who joins Kohl’s on June 17, will have leadership responsibility for Kohl’s branding across all channels. She will oversee all marketing efforts, the company’s high growth e-commerce business on Kohls.com and the customer’s total omnichannel experience.

August 7, 2012
Hillshire names chief customer officer

The Hillshire Brands Company announced that Sean Reid will become chief customer officer, effective Aug. 20.

DOWNERS GROVE, Ill. — The Hillshire Brands Company announced that Sean Reid will become chief customer officer, effective Aug. 20. Reid will lead the external selling organization and build sustainable strategic relationships and strategies across all consumer-facing channels including Wal-Mart, Kroger, Costco and development networks. He will report to Sean Connolly, CEO.

August 2, 2012
Pep Boys creates and fills chief customer role

The Pep Boys – Manny, Moe & Jack have appointed Thomas Carey to the newly created position of SVP, chief customer officer.

PHILADELPHIA — The Pep Boys – Manny, Moe & Jack have appointed Thomas Carey to the newly created position of SVP, chief customer officer. In this new position, Carey will be responsible for guiding the company’s customer experience strategies and tactics, as well as leading the development and execution of its marketing strategies. Carey is expected to start with Pep Boys on Aug. 6.