Content about Company Customer

Social shopper media firm Collective Bias may have been founded in Walmart’s home town of Bentonville, Ar., but the firm has big plans to help suppliers to Target achieve their social media objectives.

Collective Bias established a presence in Minneapolis last year and more recently tapped Kristen Brown to lead the firm’s growth efforts. Brown spent five years with NPD in the company’s Minneapolis office where she served as retail insights director. She is also a best-selling author and motivational coach.

MOORESVILLE, N.C. — Lowe’s announced that Lara Lee will join the company as SVP customer experience design, effective Feb 25. Lee will report to Robert J. (Bob) Gfeller, customer experience design executive.

Lee will be responsible for translating business strategies into integrated, multi-channel experiences that deliver value to home improvement consumers. Named a “Master of Innovation” by BusinessWeek in 2006, Lee has driven customer-centric business transformation for more than 20 years.

NEW YORK — Yomari and Predictix will join forces to deliver merchandising and analytics solutions to large and midsize retailers.

Yomari is a leading independent professional services company focused exclusively on analytics, business intelligence and data warehousing for the consumer value chain. Its customers include Dressbarn, Gander Mountain, Petco, REI and Williams-Sonoma.

Rockbridge Growth Equity has acquired Triad Retail Media, a 300 person digital retail media agency founded by former Procter & Gamble executive Greg Murtagh.

The acquisition is expected to be transparent to Triad’s retail clients such as Walmart, Sam’s Club, eBay, Toys "R" Us and CVS, but is expected to bring to Triad new capabilities as it benefits from Rockbridge’s ownership interest in other companies.

Best Buy on Tuesday continued its string of negative same store stores sales, posting a 4% decline at U.S. stores, and recorded a worse than expected profit.

VANCOUVER — LightHaus  announced that Foot Locker has deployed the LightHaus Visual Customer Intelligence (VCI) solution to measure customer traffic and sales conversion rates at all of its Champs Sports stores in the United States and Canada, as well as its Foot Locker Canada stores. The chain is adopting LightHaus VCI in stores in the U.S., Canada, Europe, and Australia.

WABAN, MASS. -- Research results released Tuesday by Temkin Group, which rates the customer experience of 206 large companies across 18 industries, showed that only eight companies deliver excellent customer experience: Sam's Club and Publix led the pack, followed by Starbucks, Subway, Chick-fil-A, Aldi, Winn-Dixie, H.E.B., and credit unions.

According to the 2012 Temkin Experience Ratings, in its second year, 76 companies (37% of the total) earned "poor" or "very poor" ratings.

PLANO, Texas -- JCPenney's big-and-tall concept will debut next month, and from the company's description, it seems as much a sports bar as it is a clothing store -- without beers on tap. The 5,000 sq.-ft. Foundry Big & Tall Supply Co. stores will feature flat screen TVs tuned to sports, an oversized poker table and comfortable seating, where, according to the company "[customers] can relax, enjoy themselves and shop some of the biggest names in menswear --  in sizes that fit. " 

Walmart has sold AT&T iPhones in its store for several years now so it shouldn’t have come as a surprise that the company would be offering the iPhone 4 now that it is available on the Verizon network. The company announced availability of the product at 600 of its stores earlier this week, which is consistent with a broader strategy in the electronics and entertainment category to be a leader or at least a fast follower.

BENTONVILLE, Ark. --  It turns out the announcement earlier today by Walmart that Duncan Mac Naughton would serve as head merchant of the company’s U.S. division was but one component of a more extensive shakeup at the company.