Content about Customer service

February 18, 2014

Bealls has enlisted JustEnough Software Corporation, a leading provider of demand management solutions for retail, wholesale and direct-to-consumer businesses worldwide, to improve customer service.

Bealls has enlisted JustEnough Software Corporation, a leading provider of demand management solutions for retail, wholesale and direct-to-consumer businesses worldwide, to improve customer service.

Bealls will be leveraging the new technology to streamline its inventory and be able to turnaround stock quickly to meet its customers’ needs.

February 28, 2013

ShopKeep POS was presented with a Bronze Stevie Award for Front-Line Customer Service Team of the Year in the Computer Hardware, Services & Software category at the seventh annual Stevie Awards for Sales & Customer Service.

NEW YORK — ShopKeep POS was presented with a Bronze Stevie Award for Front-Line Customer Service Team of the Year in the Computer Hardware, Services & Software category at the seventh annual Stevie Awards for Sales & Customer Service. Other finalists in this category included Rackspace Hosting and nFocus Solutions.

ShopKeep POS was founded in 2008 by Jason Richelson, a former multi-store retailer in NYC, whose keen eye for merchant pain points and needs has influenced how he has built every inch of the company.

March 15, 2012

Many companies can claim they have excellent customer services, but now Saks Inc. has the award to back that claim up.

NEW YORK — Many companies can claim they have excellent customer services, but now Saks Inc. has the award to back that claim up. The company announced that it was recognized at the J.D. Power and Associates Customer Service Roundtable in Orlando, Fla. on March 14 as a 2012 Customer Service Champion—one of only 50 companies to have earned this distinction this year.

January 3, 2012

Survey results released Wednesday by customer experience analytics firm ForeSee found that Amazon has continued its trend of high customer service, while other online retail experiences suffered in 2011.

ANN ARBOR, Mich. — Survey results released Wednesday by customer experience analytics firm ForeSee found that Amazon has continued its trend of high customer service, while other online retail experiences suffered in 2011.

According to ForeSee’s annual Holiday E-Retail Satisfaction Index,  Amazon climbed two points to score 88 on the study’s 100-point scale, registering the highest score from any retailer in 14 consecutive studies.

November 21, 2011

The NRF Foundation, the research and education arm of the National Retail Federation, has announced the top 10 retailers for excellent customer service selected by shoppers in the seventh annual NRF Foundation/American Express Customers’ Choice survey.

WASHINGTON — The NRF Foundation, the research and education arm of the National Retail Federation, has announced the top 10 retailers for excellent customer service selected by shoppers in the seventh annual NRF Foundation/American Express Customers’ Choice survey.

The survey, which asked 9,374 shoppers which retailer provides the best customer service, was conducted by BIGresearch.

According to shoppers, the ten finalists for customer service, in alphabetical order, are:

  • Amazon.com

May 6, 2011

Good customer service sells, according to a new study conducted by American Express.

NEW YORK — Good customer service sells, according to a new study conducted by American Express.

June 28, 2010

The man responsible for the sales and services in all 1,976 United States stores of...