Content about Larry Freed

February 12, 2013

Study: 'Showrooming' a lesser threat than once thought

In a survey of more than 6,200 consumers collected during the peak holiday shopping season between Thanksgiving and Christmas, Amazon scored highest among 25 of the top mobile commerce companies in terms of customer satisfaction, according to a report released Tuesday by ForeSee.

ANN ARBOR, Mich. — In a survey of more than 6,200 consumers collected during the peak holiday shopping season between Thanksgiving and Christmas, Amazon scored highest among 25 of the top mobile commerce companies in terms of customer satisfaction, according to a report released Tuesday by ForeSee.

January 3, 2013

Online satisfaction slipped at Walmart

An annual holiday e-retail satisfaction report produced by analytic's firm ForeSee showed a slight deterioration in Walmart’s satisfaction score during the holidays.

Amazon.com, LLBean.com and QVC.com were the top three retailers on ForeSee’s Annual Holiday E-Retail Satisfaction survey while Walmart.com fell in the middle of the pack.

January 2, 2013

Online satisfaction improved at Target

An annual holiday e-retail satisfaction report produced by analytic's firm ForeSee showed considerable improvement at Target this year following a challening 2011.

An annual holiday e-retail satisfaction report produced by analytic's firm ForeSee showed considerable improvement at Target this year following a challenging 2011.

Amazon.com, LLBean.com and QVC.com were the top three retailers on ForeSee’s Annual Holiday E-Retail Satisfaction survey while Target was in the upper one third of companies analyzed.

December 27, 2012

Online retailers getting satisfaction

Amazon.com, LLBean.com and QVC.com were the top three retailers on ForeSee’s Annual Holiday E-Retail Satisfaction survey.

May 10, 2012

Investment in online pays off

Though 79 is just one point shy of what ForeSee considers a superior score on its annual top 100 online retailers for customer satisfaction list, Target should still be concerned as it was three points behind rival Walmart, and three points does make a difference.

ANN ARBOR, Mich. — Walmart has put a considerable amount of time an effort into its digital business, and that appears to have been well worth it as the company achieved an 82, from a prior-year score of 79, on ForeSee's 2012 rating of Internet retailers. Achieving an 82 is impressive, as a score of 80 is the minimim needed to be considered "superior." The survey scored all retailers on the list out of a 100.