Content about Returning

December 4, 2012
‘Tis the season for ripping off retailers

Abuse of liberal return policies and enterprising thieves will cost the retail industry $8.9 billion this year, including $2.9 billion during the holidays alone.

Abuse of liberal return policies and enterprising thieves will cost the retail industry $8.9 billion this year, including $2.9 billion during the holidays alone.

The National Retail Federation arrived at those massive numbers after surveying loss prevention executives at 60 member companies who estimated that 4.6% returns made during the holidays are fraudulent.

May 8, 2012
Survey: Consumers want retailers to integrate channels

More than 80% of U.S consumers more likely to become loyal customers to retailers that provide an integrated experience across channels, according to a study by Hybris, a multichannel commerce and communication software provider.

MONTREAL — More than 80% of U.S consumers more likely to become loyal customers to retailers that provide an integrated experience across channels, according to a study by Hybris, a multichannel commerce and communication software provider. In other findings, high shipping costs are the biggest deterrent to online purchases, while easy navigation and simple checkout are the biggest factors influencing purchases.

January 12, 2012
Consultancy finds retailers fall short on online returns

Although online sales grew 15% from 2010 to 2011, many retailers' online ordering, shipping and returns processes failed to keep pace, according to management consultancy Kurt Salmon's rankings of 50 retailers.

NEW YORK — Although online sales grew 15% from 2010 to 2011, many retailers' online ordering, shipping and returns processes failed to keep pace, according to management consultancy Kurt Salmon's rankings of 50 retailers.

November 10, 2011
NRF survey: Return fraud to cost retailers $3.5 billion this holiday season

According to the National Retail Federation’s annual Return Fraud Survey, completed by loss prevention executives at 103 retailers, the retail industry will lose an estimated $3.5 billion to return fraud this holiday season, down from $3.7 billion last year.

WASHINGTON — According to the National Retail Federation’s annual Return Fraud Survey, completed by loss prevention executives at 103 retailers, the retail industry will lose an estimated $3.5 billion to return fraud this holiday season, down from $3.7 billion last year. Annual return fraud will cost retailers an estimated $14.4 billion in 2011, up slightly from about $13.7 billion in 2010.

September 12, 2011
An old story gets new life

The wheels of justice turn slowly. So slowly in fact that just last week a former adviser to President George W. Bush was stripped of his license to practice law in Washington, D.C. for one year in connection with a fraudulent return scheme perpetuated at Target and other retailers in early 2006.

The wheels of justice turn slowly. So slowly in fact that just last week a former adviser to President George W. Bush was stripped of his license to practice law in Washington, D.C. for one year in connection with a fraudulent return scheme perpetuated at Target and other retailers in early 2006.

May 4, 2011
Opinion: The hidden dangers of monitoring returns

For years, many retailers have at least informally been on the lookout for customers who abuse the return transaction process, and in some cases, declined to engage in further business with customers perceived to be engaging in abusive or even fraudulent return transactions.

For years, many retailers have at least informally been on the lookout for customers who abuse the return transaction process, and in some cases, declined to engage in further business with customers perceived to be engaging in abusive or even fraudulent return transactions. With the recession, and advanced technology, many retailers are either tightening their return transaction policies and/or their processes for identifying abusive return transaction patterns.