Content about Zappos.com

February 7, 2013
Zappos tailors Facebook to fit revenue goals

SAN FRANCISCO -- Social marketing platform Kenshoo Social said Wednesday that it has completed an integrated Facebook marketing campaign for Zappos and cloud-based social marketing platform, Shoutlet.

During a two-month test on a single-brand page, Zappos’ Facebook posts generated approximately 85,000 visits to its website. The traffic produced an average order value on par with its paid search and social marketing programs and achieved an average conversion rate of 1.75%.

January 18, 2013
Retailers well represented on limited ‘Best Companies’ list

Wegman’s, Whole Foods, Nordstrom and Men’s Wearhouse were among the 14 retailers included on the 2013 edition of Fortune’s 100 Best Companies to Work for.

Wegman’s, Whole Foods, Nordstrom and Men’s Wearhouse were among the 14 retailers included on the 2013 edition of Fortune’s 100 Best Companies to Work for.

January 16, 2012
Report: 24 million customer accounts hacked at Zappos

A Monday report by Reuters said that online shoe retailer Zappos was hacked over the weekend, affecting 24 million customers in its database.

Henderson, Nev. -- A Monday report by Reuters said that online shoe retailer Zappos was hacked over the weekend, affecting 24 million customers in its database.

The retailer, which is owned by Amazon.com, said that customers' names, email addresses, billing and shipping addresses, phone numbers and the last four digits of credit cards numbers and scrambled passwords were stolen. But it said the hackers had not been able to access servers that held customers critical credit card and other payment data.

November 21, 2011
Top 10 retailers for customer service

The NRF Foundation, the research and education arm of the National Retail Federation, has announced the top 10 retailers for excellent customer service selected by shoppers in the seventh annual NRF Foundation/American Express Customers’ Choice survey.

WASHINGTON — The NRF Foundation, the research and education arm of the National Retail Federation, has announced the top 10 retailers for excellent customer service selected by shoppers in the seventh annual NRF Foundation/American Express Customers’ Choice survey.

The survey, which asked 9,374 shoppers which retailer provides the best customer service, was conducted by BIGresearch.

According to shoppers, the ten finalists for customer service, in alphabetical order, are:

  • Amazon.com

November 23, 2010
NRF: Amazon.com, Kohl's among the best providers of customer service

NRF has released its annual list of the top 10 retailers for customer service selected...

October 21, 2010
Zappos.com launches app for iPad

Online apparel and shoe retailer Zappos.com has launched its first mobile shopping app for the...

October 21, 2010
Zappos.com launches app for iPad

Online apparel and shoe retailer Zappos.com has launched its first mobile shopping app for the...